A home is a major investment, and you want to be sure that purchase is a good investment, built by an experienced professional builder, and that quality materials were used. Your can be assured that your home is being built by a qualified professional by selecting a Builder is a Member of HOME. HOME Members are thoroughly examined every year for:

• Financial stability,
• Customer satisfaction and
• Technical competence

Additionally, HOME Members must comply with specific construction standards in order to have their homes warranted.

Warranty Request

Providing a warranty service for a new home is more complicated than for other products. When you purchased your home, you actually purchased hundreds of items and the work of 35 to 50 independent trade partners. With so many details and people involved, a planned system is essential.

Our warranty program is designed based on your written report of non-emergency items. This provides you with the maximum protection and allows us to operate efficiently, thereby providing faster service to all homeowners.

Requests for service must be in writing. This written system permits New Horizon Builders to focus their time producing results for you and following up. Experience has taught us that accuracy and efficiency suffer when we work outside this system and sacrifice careful documentation.

You were provided with a few Warranty Request forms when you moved into your new home (if you have misplaced these, please download a copy from the link below). We ask that you fill out and send in these forms to our office. Please fill in the contact information and columns 1, 2, and 3. You are welcome to email, mail or fax your warranty requests back to us. The return information is also available on the warranty request form.

Warranty Request Form

Maintenance Tips

We are proud of the homes we build. The Team Members of New Horizon Builders work hard so that you will get a great product. And we strive to create a lasting value that your family can enjoy for a lifetime. This is best achieved when you, as the homeowner, know and perform appropriate maintenance tasks on a consistent basis. Since it’s the biggest single investment most people make, it makes sense to take care of it whether you plan to live there for just a few years or forever.

The Caring for Your Home maintenance section provided to you at contract signing and closing will help you keep your home in top shape if you follow its recommendations. Periodic maintenance is necessary because of normal wear and tear, the inherent characteristics of the materials used in your home, and normal service required by the mechanical systems. Natural fluctuations in temperature and humidity also affect your home, resulting in probable maintenance items. These items are often the result of the effects that the environment has upon both the natural and manufactured materials in your home and their resulting interaction with one another.

Please refer to this section often as a guide on how to care for your new home. While it is not possible to cover every potential maintenance topic, we have included the most common concerns many new homeowners have.